Support for tops customers

Support Hours

Phone support is available from 8:00am – 8:00pm Eastern Standard Time, Monday through Friday. Please call +1 770.627.2527 to speak with the team that supports a 99% customer retention rate. Australian customers, please call (03) 9028 7600.

Email support is also available every day, extended hours, and for emergencies Monday- Friday 8:00am-11:00pm Eastern Standard Time and Saturday and Sunday 8:00am- 9:00pm Eastern Standard Time at support@topsOrtho.com.

Australian support available Tuesday, Wednesday and Thursday 8:30am-5:30pm AEST. Any time outside these hours please contact our USA support office.

Logging in with tops Connect

Here’s how to log in to topsConnect in order to screenshare with a tops employee:

Download topsConnect for Mac

You can’t be a Superhero without a little training!

Even if you’ve been using tops products for a while, there’s likely room for improvement.

tops offers a range of courses — on-site and online — to help doctors and staff members use the software more effectively.

For more information about increasing your team’s superpowers, contact our Training Manager Terry Bailey at tbailey@topsortho.com!

Superlative training is just one of the many benefits of putting topsOrtho in your practice!