Support for tops customers

Support Hours

Phone support is available from 8:00am – 8:00pm Eastern Standard Time, Monday through Friday. Please call +1 770.627.2527 to speak with the team that supports a 99% customer retention rate. Australian customers, please call (03) 9028 7600.

Email support is also available every day, extended hours, and for emergencies Monday- Friday 8:00am-11:00pm Eastern Standard Time and Saturday and Sunday 8:00am- 9:00pm Eastern Standard Time at

Australian support available Tuesday, Wednesday and Thursday 8:30am-5:30pm AEST. Any time outside these hours please contact our USA support office.

Logging in with tops Connect

Here’s how to log in to topsConnect in order to screenshare with a tops employee:

Download topsConnect for Mac

You can’t be a Superhero without a little training!

Steps to becoming a Superhero in your practice:

  1. Call team tops.
  2. Absorb our powerful practice management secrets from our certified instructors.
  3. Watch your staff embrace the fast, easy, and reliable powers of topsOrtho™.
  4. Outfit your happy staff with their Superhero capes!

Superlative training is just one of the many benefits of putting topsOrtho in your practice. A certified instructor will spend 3 days training your staff where each area of the practice will be fully engaged. Once your staff has completed training, they become Superheroes too.