Support for tops customers

Support Hours

Phone support is available from 8:00am – 8:00pm Eastern Standard Time, Monday through Friday. Please call +1 770.627.2527 to speak with the team that supports a 99% customer retention rate. Australian customers, please call (03) 9028 7600.

Email support is also available every day, extended hours, and for emergencies Monday- Friday 8:00am-11:00pm Eastern Standard Time and Saturday and Sunday 8:00am- 9:00pm Eastern Standard Time at

Australian support available Tuesday, Wednesday and Thursday 8:30am-5:30pm AEST. Any time outside these hours please contact our USA support office.

Logging in with tops Connect

Here’s how to log in to topsConnect in order to screenshare with a tops employee:

Download topsConnect for Mac

You can’t be a Superhero without a little training!

Even if you’ve been using tops products for a while, there’s likely room for improvement.

tops offers a range of courses — on-site and online — to help doctors and staff members use the software more effectively.

For more information about increasing your team’s superpowers, contact our Training Manager Terry Bailey at!

Superlative training is just one of the many benefits of putting topsOrtho in your practice!