AAO Office Closure Steps
AAO Recommended Office Closure Steps:
These are the AAO’s recommendations regarding office closures. Please visit their website for the most up-to-date information.
- Notify your employees: Access HR-related information that the AAO has compiled, which includes a variety of recommendations regarding the coronavirus and team members.
- Explain why the decision was made and provide the planned time frame for the closure.
- Develop a process and assign responsibilities for notifying patients and re-scheduling appointments.
- Notify your patients:
- Develop a written announcement for social media, the practice website and a possible email to patients. Explain why the decision was made and provide the planned time frame for the closure.
- Notify any other key suppliers, especially those that may have pending or regularly scheduled shipments.
- Reschedule appointments.
- If patients will be called by your team for re-scheduling, clearly state such information in your closure announcement so you are leading the charge, and patients aren’t all trying to call and re-schedule at once.
- Mitigate the long-term financial impact on your practice and utilize AAO financial resources related to COVID-19.
- Stay in touch. Keep your patients and team members informed with virtual meetings and social media.
- Explore these 5 free virtual meeting tools & educate yourself on cyber security measures for orthodontic offices during this time.
- Share AAO blog “My Orthodontist’s Office is Closed. What Does That Mean for my Treatment?” with your patients.
- Consider other fun ideas, like sending handwritten notes or calling patients to check in.
- Monitor the AAO’s COVID-19 Resource Center for updated information daily and keep an eye on recommendations and news from health agencies.
- CDC information related to case counts by state (updated regularly).
- State and territorial health department websites.
- State and provincial dental boards.
- American Dental Association compilation: State Governor and State Society Position Statements (3/18).
- Earn continuing education credit. Now is a great time to stay connected with the orthodontic community virtually. Explore our upcoming educational opportunities.
- Prepare for when you reopen.