Change Healthcare Security Update

Update February 26, 2024 at 10:30 am EST

Please check our new Tops Status update site for further communications. All updates for Change Healthcare will be posted here. https://status.topsortho.com/

-------

Change Healthcare Connections Temporarily Suspended

Update February 23, 2024 at 9:00 am EST

The cyber security incident for our partner, Change Healthcare, continues. Though no additional information has been made available, Tops is continuing to monitor the situation closely. Claims, ERAs and eligibility requests remain suspended. We will update this P1nk Page as well as our Tops Facebook Users Group as new information becomes available.

-------

Update February 22, 2024

One of our partners, Change Healthcare, is experiencing a cyber security incident presently (read more here: Change Healthcare Status Page). Although no known impact to customer claim data has been communicated, Tops is suspending all connections to Change Healthcare out of an abundance of caution. There is no threat to the Tops system, and our Security & Compliance team are in contact with Change Healthcare and continue to monitor the situation closely. We will share updates as major developments occur, but until this incident is resolved by Change Healthcare, claims, ERAs and eligibility requests will continue to be suspended.