Q: I guess we should also thank your wife for buying you your first Mac. Can we switch a bit and talk about your sales experience with Tops?
A: Okay, when you are contacting the sales rep via email on Thanksgiving Day and she responds within 5 minutes. Enough said? (smiles) It was top notch.
Q: Can you tell us about your experience with our Transition Team? I believe you worked with Missy, our Transition Team Manager to guide you from your hardware purchase to network installation and everything in-between.
A: That’s right. I never hired a technician. With Missy’s help, I was able to purchase all the equipment and get the guidance needed to do everything myself. I’m not a computer guru, and certainly new to the Mac. She really came through and made the experience smooth and relatively easy.
Q: How about our training team? Kelly loved coming to your practice and training you and your team.
A: The training was great. Kelly was awesome! She went above and beyond anything I would ever expect. My staff is still the original staff for the previous doctor. Some have been here for 40 years! They can now use Tops and they’re discovering new ways to do things and becoming more efficient.
All of the training, pre-training and onsite was very effective in getting us up to speed with scheduling, charting, and imaging. We had a little hiccup with financials, but that’s only due to the way the office set up contracts in the past. Tops has sorted things out for the front desk. We have completed our post trainings. Most of those were for financials.
Q: Tops is installed and your practice is running smoothly. How has the support experience been since going live on Tops?
A: Support has been great! With Tops support, you can essentially conquer anything! Overall, I would highly recommend Tops simply due to their friendly support. The product itself is top notch, the support is critical. Having a friendly and knowledgeable voice on the other side of the line is simply the icing on the cake.
Q: Thanks, Dr. Olson. We sincerely appreciate your time. Did we leave anything out?
A: Actually, yes. Did I happen to mention the overall cost of Tops is less than Dolphin or OrthoTrac? Others will say Macs are more expensive, right? Not when you figure the life of the operating system, the computer and the savings in IT support... it will pay for itself a few times over. Sorry, PC. I did the math.
Dr. Tom Olson
2206 E Market Street
York, PA 17402
Practice locations: 1
Education: Dr. Olson is a 2010 graduate of the University of Maryland School of Dentistry. His office has completely transitioned from paper to digital. Total conversion time was approximately five months.
Tops customer since: 2015
“The thing that I love most about my job is watching a patient transition from being self-conscious to self-confident when it comes to their smile."