4. Fun & Memorable Patient Rewards
Along with educating patients, another secret weapon to make them happier is to reward them for their compliance. If you notice patients are moving along nicely with their treatment plans, you should let them know it’s appreciated. And sometimes the difference between a satisfied patient and a bad experience is a free prize. After all, everyone likes to win.
Further, like your educational tools, rewards are also mutually beneficial. Your patients will be excited and engaged with their treatment, and they’ll be motivated to stay on track. Likewise, you’ll reduce chair time and garner a positive reputation for providing patients with an exciting and memorable experience.
But you don’t have to get out a spreadsheet to organize your rewards system. With Patient Rewards Hub within Tops, your practice can easily keep track of your most dedicated clients and giveaways. Then, you can surprise them with well-deserved prizes to make their treatment experience extra special.
5. Ridiculously Easy Payments
Payments are essential to your business but processing them can be a real pain. Too often in orthodontic offices, patients have to jump through hoops to pay for their services. First, there’s the almighty obstacle that is insurance. Then, they have copays, deductibles, or out-of-pocket expenses to worry about.
And it doesn’t stop there. They have to deal with paperwork, manual payment processing, and long wait times at the terminal.
But with Tops’ secure and integrated payments feature, TopsPay, your patients (and your staff) won’t find payment processing nearly as aggravating:
- Auto-pay plans allow patients to schedule recurring payments, so they don’t have to call or visit to pay.
- Faster checkout is possible with card-on-file and scheduled payments, so patients spend less time waiting in your reception area.
- Fewer hiccups with payments since your office can check upcoming expiration dates and easily update card information.
TopsPay enables your practice’s payment processing to be easier and far less cumbersome for patients—which is just one more reason they’ll enjoy visiting your practice.
Get Real Patient Smiles with Tops
With these five tips to improve patient satisfaction, you’ll have five more reasons for patients to visit your practice. And the extraordinary payoff you get from happier patients is worth it. They’ll keep coming back, you’ll get more referrals, and you’ll have a successful business you can be proud of.
With Tops orthodontic practice management software, you get effective tools like faster check-in, accessible communication, patient compliance resources, and easier payments. Then, you have everything you need to level up your practice’s performance for all-around better patient visits.
You already know how to make patients smile. Make them really smile with Tops.
Appukuttan, D. (2016). Strategies to manage patients with dental anxiety and dental phobia: literature review. Clinical, Cosmetic and Investigational Dentistry, 8(1), 35–50. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4790493/
Tops. (2022, September 7). Why You Can’t Afford Not to Switch to Tops. Tops. https://www.topsortho.com/post/why-you-cant-afford-not-to-switch-to-topsortho-tm
Zallman, L., Bearse, A., West, C., Bor, D., & McCormick, D. (2016). Patient preferences and access to text messaging for health care reminders in a safety-net setting. Informatics for Health and Social Care, 42(1), 32–42. https://pubmed.ncbi.nlm.nih.gov/26864932/