Meet team tops

Mark SanchezDr. Mark Sanchez
Founder, CEO and chief developer of tops Software, and a practicing orthodontist.
He’s the only programmer of orthodontic practice management software who actually uses such a product on a daily basis. Mark developed his programming skills while pursuing a doctorate in physics at Georgia Tech. His dental degree and certificate in orthodontics are from Emory University



Sara Walker Avatar 2016Sara Walker
Controller, since 2010
Sara worked her way up the ladder at Arvest Bank for nearly 15 years before joining tops. The Arkansas native toiled in the bank’s credit file room before working her way up to loan officer and eventually a VP mortgage loan officer. Sara absolutely loves music and can turn any conversation into a song.


Jenna BerasaJenna Berasa
HR/Payroll/Benefits Manager, 
since 2018
Jenna graduated from Western Carolina University with a Masters Degree in Human Resources and has previously worked for the department of Social Services as a caseworker. When she is not looking to help others advance their careers she is doing the “DIY” projects on Pinterest that we all want to do.


Jack Gray
Internal Trainer/Documentation Specialist, since 2020
Jack has worked at a recording studio as a chief engineer, he spent 7 years as a Business Pro at Apple, and before team tops he was a Senior Systems Engineer at an IT firm. Do you love 80’s – 90’s action movies? Perfecting your taco recipe? So does Jack. Oh, and he’s ambidextrous.


kelly-hutto-receptionist-2016-09-07Kelly Hutto
Receptionist, since 2016
There’s a pretty good chance you’ll chat with her when you call tops! She’s been in the hospitality industry for the last 10 years, doing everything from slinging craft cocktails to managing multimillion-dollar restaurants. She has a bachelor’s degree in Business Administration from the University of West Georgia, and in her free time she likes to work on special FX makeup and binge watch horror movies. BOO!


Alex MeyerAlex Meyer
Receptionist, since 2018
Alex is the first voice that you hear when you call tops. She is pursuing a BA in Biology, ultimately working towards a Masters in Geosciences. When Alex is not at our head quarters she is most likely outside exploring The Great Smoky Mountains or skydiving! Who knows maybe one day she will be your skydiving instructor.


Samantha NicklaSamantha Nickla
Events & Marketing Manager, since 2018
Sam has ten years of event experience working in various industries such as college athletics, catering/hospitality, and IT. She was born and raised in New York and graduated with a Bachelors degree in Sports Management from the State University of New York at Cortland. When she’s not planning our awesome events, she is planning where she will be traveling to next.


Maleka WatsonMaleka Watson
Events & Marketing Coordinator, since 2017
Maleka spent four years in the hospitality industry before joining tops.  All of that fancy-schmancy hotel experience comes in handy for getting us where we need to be, when we need to be there! Born and raised in Maui, Hawaii, she confesses to being a serious bookworm, and is a huge sports fan. Go Falcons! RISE UP!




michelle-bourgeois-avatar-150x150Michelle Bourgeois-Hager
Senior Sales Representative, since 2012
Michelle joined tops after various sales roles in orthodontics and dentistry. Michelle even worked as an office manager in an oral and maxillofacial surgery practice. Michelle has a bachelor’s degree in communications and marketing from St. Edward’s University in Austin, Texas, and enjoys scuba diving and hiking.


Andy Molina
Sales Executive, since 2019
Andy has been in the orthodontic industry for over 25 years, working for and owning an orthodontic supply and equipment company! He truly knows the work that goes into making your practice the best. Something else he knows a lot about is saltwater aquariums — he has his own and would be happy to help you set up one! When he is not spending time with tops he is spending time with his wife and four daughters—family means everything to him (including the tops family). 


Sharon Pearce-HarrisSharron Pearce-Harris
Sales Executive, since 2019
Sharron has been in the dental field for over 25 years making her an expert in office management, five years ago she changed career paths to help Doctors and their teams across the states maximize their software needs. If you ever need her you may need to pull her out of a baking frenzy surrounded by her husband, children, and two kitties.


Gretchen_Hale_Avatar-150x150Gretchen Hale
Services Sales Representative/Sales Coordinator, since 2013
Gretchen has a strong background in orthodontics, including working as a treatment coordinator in a practice as well as handling marketing, implementation and training for a practice consultant. Gretchen has a bachelor’s degree in communications from the University of Alabama at Birmingham, Go Blazers! In her spare time, she enjoys Zumba classes and is a devoted coupon clipper.



meri-sampsonMeri Sampson
Support Team Captain, since 2011
Before joining tops, Meri used topsOrtho as clinical supervisor for a busy Texas orthodontic practice and was among the first 100 people in the U.S. to earn the title of Specialized Orthodontic Assistant. She has a bachelor’s degree in history from the University of Georgia and is a die hard Bulldawg fan.  She enjoys spending time with her husband and two sons.


KristaKrista Chapman
Customer Support, since 2020 
Krista has been in the Orthodontic field for 18 years! When you call and speak with her you will surely be in good hands. She is living the American dream with a son, a daughter, and is married to her high school sweetheart. After she works hard helping our customers all day she works hard in the crossfit gym!


Shalisse CoyShalisse Coy
Customer Support, since 2018
Shalisse has 21 years of experience working in the orthodontist industry. For 15 years she worked in many different areas of the office from an assist to Administrative Director for an office in Ellicott City, MD. She may be the only one besides Taylor Swift that likes the number 13 but instead of going to see a Taylor Swift concert in her free time you can find Shalisse watching reality TV. 


Rhiannon-MenzeRhiannon Menze
Customer Support, since 2015
Rhiannon is totally devoted to the happiness and satisfaction of our friends in Australia & New Zealand! She has over 10 years of orthodontic office experience, and fell in love with topsOrtho while working for a busy Melbourne-area practice. When she’s not chasing her two kids all over Victoria, she enjoys photography and is an amazing cake decorator.


Kerri Morrisroe
Customer Support, since 2019
Kerri has been in the orthodontic field since 2001 either as an orthodontic assistant or a treatment coordinator. She enjoys long walks on the beach (preferably with Trader Joe’s flowers in her hair) and the magnanimity of the Target aisles which she peruses with grace. During her free time she enjoys spoiling her niece and nephew!


Shana MullisShana Mullis
Customer Support, since 2020
Shana has been part of orthodontics since 2005 as a Treatment Coordinator and Marketing Director. Outside of work this sweet tea lovin’ girl can be found at Chick-Fil-A, sitting sidelines to cheer on her kids, being a PTA president and serving on another PTA, watching reruns of Friends and chowing down on her grandma’s Chicken and Dumplings. She may not be able to fend off spiders, but she will do just about anything to make you laugh.


Sarah Newton
Customer Support, since 2020
Sarah loves to run and attempt Pinterest mom projects. She has two Bachelor’s Degrees in Spanish and Elementary Education from Arizona State University (but remains, however, a die-hard U of A Wildcats fan.) When you call tops and speak with Sarah feel free to quiz her on her favorite author, Kurt Vonnegut.


Kelly OndovicKelly Ondovic
Customer Support, since 2018
Before joining tops, she spent over thirteen years working as an orthodontic assistant, treatment coordinator, financial coordinator, and practice manager (that’s a lot of experience!). Kelly has an associate’s degree in culinary arts from McIntosh College in Dover, New Hampshire. When she’s not in the kitchen, you’ll find her at a Phish show-she’s seen them play in 15 U.S. States and in Mexico! Set the gearshift to the high gear of your soul…


Mary SmilieMary Smilie
Customer Support, since 2015
Before joining tops, Mary worked as a treatment coordinator and office manager for two busy orthodontic practices. She has a bachelor’s degree from Western Illinois University in fashion merchandising and psychology, and admits that although she loves wearing activewear, she does not enjoy actually working out! 


Kerry UdowikaKerry Udowika
Customer Support, since 2020 

Kerry has been managing and training in this industry for 30 years! Her family includes her husband, son, and two pups (who she loves cooking for). She often is traveling and volunteering her time to help better the community around her. If you ever see her make sure you do a double take—she has an identical twin sister just to mix things up a little.



Ariann FaheyAriann Fahey
Adoption Team Captain
Ariann began working in an orthodontic office while she was in high school, and her experience ranges from working in the lab to managing a large multiple location practice in Houston, Texas. She joined tops in 1999 as an instructor and now serves as the Team Captain.  Ariann enjoys family time with her husband and two boys, rescuing boxers, and rumor has it she answers support questions while floating in her pool. 


Kalin Ambrose Kalin Ambrose
Hardware Specialist, since 2017

Kalin joined team tops after spending six years with Apple as a specialist and business expert. His background also includes work as a production assistant in the film & television industry. Kalin has a bachelor’s degree in science, technology, and culture from Georgia Tech, and moonlights as a graphic designer. Have you ever seen the pineapple kitty cycling kit? Yep, he came up with that!!


DanyelleDanyelle Cassady
Customer Support, since 2002
 Danyelle began her career working as a pediatric dental assistant, and quickly moved into orthodontics. In 2000, she singlehandedly transitioned that practice from paper records to a paperless topsOrtho office. In her free time, Danyelle enjoys tending to her chickens and rehabbing trash pandas (a.k.a. raccoons!) in her urban Chicago backyard!


Ed DelaespriellaEd DelaEspriella
Network Specialist, since 2018
Ed is currently working on his computer science degree in mobile development at Full Sail University and has ten years of experience working as an IT/Network technician for dental and orthodontic practices throughout Virginia. In his spare time Ed flies racing drones, rumor has it that Ed has also created a line of racing drone products.


toni-magni-2.thumbnailToni Magni
Customer Support and Process Engineer 
Based in Italy, Toni supports our European customers and  has a master’s degree in electrical engineering from the University of Brasilia (Brazil) and a bachelor’s degree in biomedical engineering from Case Western Reserve University. Toni represents tops on the American Dental Association Standards Committee on Dental Informatics (ADA SCDI), which develops standards for technology use in the dental/orthodontic profession.


Mary-SchuldtMary Schuldt
Services Technician, since 2011
Before joining tops, Mary was the office manager for a busy orthodontic practice in Eugene, Ore., where she was responsible for personnel, construction, patient, financial and technical matters. She has a bachelor’s degree in sociology from the University of Oregon, and once took a grad level class on statistical regression, just for fun.


Terry Bailey Avatar 2016Terry Bailey
Training Manager, since 2011
Terry has been working in the orthodontic profession since 1997. Prior to joining tops in 2011, she worked as the executive manager and treatment coordinator for a busy, multi-location practice that used topsOrtho. In addition to her orthodontic skills, Terry is also a certified chiropractic assistant and massage therapist, which is perfect because we need her and she kneads us!

Alice AmbroseAlice Ambrose
Trainer, since 2020
Alice has a strong background in customer service, working her way up the ladder at Imagine Advertising for seven years. Before that, she was a teacher and coached soccer for teeny tiny little ones. Besides being our new social butterfly, Alice loves to create and build new things from DIY projects. Can she build it? Yes, she can!


Kelly DelaEspriella
Trainer, since 2014
Kelly worked in the orthodontic profession for over sixteen years as a chairside assistant and clinical coordinator prior to joining our training team. When she’s not out on the road, she enjoys spending time with her family and volunteering at her local hospice for children – she was their 2014 Volunteer of the Year! In addition to a big heart, she also has an amazing eye for landscape and portrait photography – smile and say cheeeeese!


ann-millerAnn Miller
Trainer, since 2010
Ann travels the globe as a member of our training team. Prior to joining tops, Ann held roles as a training & development specialist and a webmaster & learning systems coordinator.  She graduated summa cum laude from Franklin University in Ohio with a bachelor’s degree in digital communications and marketing. When she’s not in far-flung locales such as Ireland or Australia, you might find Ann two-stepping with her friends in Dallas, Texas.



RD-WillhoiteRD Willhoite
Developer, since 2015

RD’s experience includes work on Xcode, Core Data and Maps teams at Apple. He also led a serious games organization developing fully interactive 3D training simulations. RD has a bachelor’s degree in computer science from California Polytechnic State University, San Luis Obispo. While he currently roasts his own coffee using a creatively modified thrift store popcorn popper, his long term plans are to someday build his own roaster. 

michael-ledfordMichael Ledford
Technical Lead, since 2005
Michael received his bachelor’s degree in computer science from the University of Georgia. Afterward, he joined a small Internet start-up company, where he designed a content management system that brought the company to profitability. During that time, he contributed to several open-source projects. Michael is the technical lead for tops web services and manages our programming team.

Alex-G-hires_1128734-150x150Alex Goryuk
Developer, since 2014
Before coming to tops, Alex worked as a software developer for Rosetta Stone, which offers interactive language-learning tools for people around the world. Prior to that, he worked for a printing company as a desktop publisher. He earned his bachelor’s degree in computer science from James Madison University in Virginia. In his free time, Alex likes to try new foods. He also likes to travel—mainly to try new foods.

Colleen Hall 2016Colleen Hall
Software Release Manager, since 2005
Colleen joined first as a certified tops instructor, then customer support and special projects, and now as our software release manager. She earned a bachelor’s degree in political science from Georgia State University, is a certified legal assistant, and has more than 10 years of experience in accounting and financial legal matters. She also performs all of her own stunts.